Customer Support

We're Here to Help

At Gotta Be Candy, your experience matters as much as the sweets you receive. Whether you have a question about your order, need help with a return, or want to track a shipment, our support team is ready to assist.

Contact Us

Fill out the form below and we'll get back to you as quickly as possible. We aim to respond to all inquiries within 1 business day.

Common Questions

Before reaching out, you may find a quick answer in our most frequently asked topics:

• Order status & tracking — Once your order ships, you'll receive a confirmation email with a tracking link.
• Returns & exchanges — We want you to love every order. If something isn't right, contact us and we'll do our best to make it right.
• Missing or damaged items — Please reach out within 7 days of delivery with your order number and a photo, and we'll resolve it promptly.
• Wholesale & bulk orders — Interested in stocking Gotta Be Candy products? Get in touch and we'll connect you with our wholesale team.

Thank you for shopping with Gotta Be Candy — Canada's home for premium treats.