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Ordering great sweets just got easier.

Enjoy hundreds of items with dedicated customer support in 3 easy steps:

1

Browse & Discover

Shop premium imports and local favourites. Add to cart in seconds.

2

Secure Checkout

Complete your purchase using our secure checkout process. All major payment methods accepted.

3

Fast Processing

No need to wait. Orders shipped next business day with free delivery over $75.

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Automatic Free Shipping

Offered with all orders with a subtotal of $75+ USD

Orders less than $75 are subject to a flat-rate shipping fee of $16.95

Tracking included with all orders.

Processing

Orders are processed in Vancouver, Canada within 2 business days from the time of order, excluding weekends & holidays.

Any items that Gotta Be Candy cannot fulfill will be automatically refunded back to your original form of payment during processing.

International Orders

International orders shipped outside of Canada may be subject to import duties and tariffs upon arrival. These charges are determined by the destination country's customs authority and are the sole responsibility of the customer or recipient. We recommend checking with your local customs office for estimated fees before placing your order.

US Duties

As of August 2025, all US bound orders require US tariffs/duties. US duties and associated fees are the responsibility of the customer and or recipient of the order.

Damaged or Lost Items

If an item arrives damaged, opened, or defective, please provide clear photos of the item and packaging. We'll need this documentation to open a claim. Once an item has been consumed or discarded, we're unable to process a claim.

For lost packages, contact your shipping courier's customer support directly for immediate assistance and re-delivery options. They can track your parcel directly and arrange a resolution.

Please note: Gotta Be Candy is not responsible for packages marked as delivered by the carrier. Once delivery is confirmed by the courier, the shipment is considered complete on their end.

Questions about your order?

Reach out to Customer Support by clicking below

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