How It Works
Get your order in 3 simple steps 💻
Browse & Shop
Browse our collection and select your favourite treats. Add them to your cart with just a click.
Secure Checkout
Complete your purchase using our secure checkout process. We accept all major payment methods.
Fast Processing
Sit back and relax while we prepare and ship your order. Track your package every step of the way.
Free Shipping
Available on all orders with a subtotal of $75+ ($250 for Northern Territories)
Orders less than $75 are subject to a flat-rate shipping fee of $16.95.
Tracking Included on all orders.
Processing
Orders are processed in Vancouver, BC within 2 business days from the time of order, excluding weekends & holidays.
Funds for any items that Gotta Be Candy cannot fulfill are automatically released back to your original form of payment during processing.
Temperature
Gotta Be Candy does not take responsibility for product damage caused by weather while in shipment.
We do our very best to package each order for these elements, and try to avoid shipping in extreme-heat or deep-freeze weather events when possible.
If you'd like us to hold or delay a shipment due to extreme weather, you can do so by sending us an email to customersupport@gottabecandy.com
Damaged or Lost Items
If an item is received damaged, opened, or defective, customers must provide photographic proof of the item in order for an investigation to be opened. If the item has been consumed or discarded, we will no longer be able to assist with the claim.
If a package is lost in transit, please contact the the shipping courier's customer support directly for shipment support and/or to file a claim. Please refer to the shipping confirmation email for package tracking details.
Gotta Be Candy cannot be held responsible for packages marked as delivered by the courier.
Questions about your order?
Reach out to Customer Support by clicking below