General
Gotta Be Candy, Who?!
Gotta Be Candy is a online sweets shop offering exciting global products, with fast processing & dedicated customer support. Welcome!
I have a question about my order, how can I get in touch?
Placed an order and have questions? Our customer support team is here to help.
Reach out to our team with your order number by email at customersupport@gottabecandy.com
What happens if an item is missing from my order?
Any items we're unable to pack are automatically refunded to your original payment method during order processing.
How long does candy last after opening?
Most of our international candies stay fresh for 2-4 months after opening when stored properly in airtight containers in a cool, dry place. Hard candies typically last longer (6-12 months) while chocolate and gummy candies are best enjoyed within 2-3 months. For optimal taste, we recommend consuming your rare candy finds sooner rather than later!
Freshness Guarantee
Gotta Be Candy does not ship past-date products by policy, unless the item is listed with expiry-date information in the title, and at a discounted sale price. (example: Chocolate Bar BB 4/13/2025)
Shipping & Handling
Where does my order ship from?
All orders are packed & shipped from Vancouver, British Columbia.
Where does does Gotta Be Candy ship to?
Gotta Be Candy serves most addresses in Canada and the USA.
Is free shipping available to all addresses?
Free Shipping is available on all orders with a subtotal of $75+ ($250 for Northern Territories)
Orders less than $75 are subject to a flat-rate shipping fee of $16.95.
Tracking is Included with all orders.
Does Gotta Be Candy offer customer pickup?
At this time Gotta Be Candy is available to order online only. đź’»
How long does it take for my order to ship out?
Orders are processed in Vancouver, BC next business day from the time of order, excluding weekends & holidays.
Will my order have tracking?
Yes! All Gotta Be Candy orders are shipped with tracking included. Once your order is processed you will receive the tracking information via email. Note it can sometimes take up to 24hrs for the tracking information to process.
Sweetening traditions since 2022.