General
Does Gotta Be Candy have a store front?
Gotta Be Candy is an online candy shop, offering fast shipping on hundreds of treats and sweets from all over the world 🍭🌏
What happens if an item cannot be fulfilled?
In the rare case that an item cannot be fulfilled to your order - that item will be removed & refunded in full during the packing/fulfillment process.
You will receive an update by email once the rest of your order has shipped. Please allow 3-5 business days for the payment to appear to the original source of payment.
Does Gotta Be Candy offer Vegan or Gluten Free candy options?
Absolutely! We offer both Gluten Free and Vegan candy options. You can easily browse these special dietary collections by clicking the links below:
How long does candy last after opening?
Most of our international candies stay fresh for 2-4 months after opening when stored properly in airtight containers in a cool, dry place. Hard candies typically last longer (6-12 months) while chocolate and gummy candies are best enjoyed within 2-3 months. For optimal taste, we recommend consuming your rare candy finds sooner rather than later!
Past-date guarantee
Gotta Be Candy does not ship past-date products by policy, unless the item is listed with expiry-date information in the title, and at a discounted sale price. (example: Chocolate Bar BB 4/13/2025)
Shipping
Where does my order ship from?
All orders are packed & shipped from Langley, British Colombia.
Where does does Gotta Be Candy ship to?
Gotta Be Candy presently serves addresses in Canada only.
Is free shipping available to all addresses?
Fast & free shipping is available on all Canadian order of $50 or greater (excluding YT, NT & NU).
Flat-rate shipping is available for orders less than $50, and orders to YT, NT & NU).
Does Gotta Be Candy offer customer pickup?
At this time Gotta Be Candy is online only. 💻🛒
How long does it take for my order to ship out?
All orders are fulfilled within 2-5 business days, and sometimes even sooner! Note Gotta Be Candy does not ship on weekends, or public holidays.
Will my order have tracking?
Yup! All Gotta Be Candy orders are shipped with tracking included. Once your order is processed you will receive the tracking information via email. Note it can sometimes take up to 24hrs for the tracking information to process.