Shipping policy
Orders are processed in Vancouver, Canada within 1-2 business days from the time of order. During peak seasons and promotional periods, processing may take up to 3-5 business days.
Canada
FREE SHIPPING on orders with a subtotal of $75+ ($250 for Northern Territories)
Orders less than $75 are subject to a flat-rate shipping fee of $16.95
United States
FREE SHIPPING on orders with a subtotal of $75+ USD
Orders less than $75 are subject to a flat-rate shipping fee of $16.95
Order Tracking You'll receive a tracking number via email once your order is processed.
Customs & Duties International orders may be subject to customs fees, duties, and taxes determined by your country's customs office. These charges are the sole responsibility of the recipient and may not be included in our shipping costs.
Shipping Restrictions Due to the nature of our products (confectionery), we cannot ship to certain regions during extreme heat. Temperature-sensitive items may be delayed or held during summer months.
Lost or Damaged Packages Please contact us within 24 hours of delivery with any questions or concerns about the items in your order. For lost packages, please contact the the carrier customer support to resolve the delivery issues.
Questions? Contact us at customersupport@gottabecandy.com for shipping inquiries.